2 days before Taylor Swift concert, Rockville mother says StubHub tickets suddenly ‘evaporated’
A Rockville mother and daughter, Katie and Lyla Mahoney, say StubHub is to blame after being snubbed of their Taylor Swift concert tickets in Philadelphia.
A Rockville mother and daughter, Katie and Lyla Mahoney, say StubHub is to blame after being snubbed of their Taylor Swift concert tickets in Philadelphia.
Lyla Mahoney said she never thought she’d be able to attend a show because tickets are so expensive, but her parents made her dream come true, buying the tickets for Sunday night’s show as a Hanukkah and birthday gift.
“I wanted Taylor Swift to be my first concert,” said Lyla.” I was actually watching the Reputation Tour when I heard what happened. I was so excited. I had everything packed.”
The duo’s excitement soon turned into anxiety. They were supposed to receive the tickets via email on Friday, but they were never delivered. Lyla’s dad then started calling StubHub for answers.
The family says they were told not to worry and the tickets would be delivered by midnight. Instead, the family received an email they were not expecting.
In an email shared with WTOP, StubHub wrote Saturday, “We apologise, (sic) but unfortunately, your seller is not able to provide the tickets that you originally purchased. Don’t worry! You are covered by our guarantee, and we want to ensure that you receive tickets for this event.”
They were then directed to choose alternative tickets, but there were none available. Although, on StubHub’s website there are still nearly 600 tickets being sold, some in the very same section the family bought their original tickets — but much more expensive.
“For my 15-year-old daughter to want to go to her first concert with me is pretty lovely and amazing,” said Katie. “And I just can’t believe that we’re having this difficulty, it seems criminal.”
She added, “The idea that somehow you would buy a ticket six months ago for a certain price and that now it’s evaporated, because whoever was going to sell it to me decided to cash in for a higher rate.”
However, Lyla and Katie are staying optimistic. They have their cowgirl hats and boots ready and are headed to Philadelphia, hoping their ticket will meet them there.
“We are going to give it a shot, we’ll pull out any stop we can,” said Katie.
WTOP has reached out to StubHub for more information, but have not gotten a response.
Source: WTOP
